Purchase returns

You have the right to withdraw from the contract without giving reasons within 14 days.

The withdrawal period expires 14 days from the day on which you or a third party other than your nominated carrier takes physical possession of the last item. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit statement (for example, a letter sent by mail, fax or email). You may use the attached sample withdrawal form to do this, but this is not required.

The data to which this request must be sent is the following:


To meet the withdrawal deadline, you only need to send a message exercising the right of withdrawal before the withdrawal deadline expires.

The right of withdrawal under Articles 52 to 58 for distance contracts and contracts concluded off premises is excluded in relation to:

a) supply of goods or services, the price of which is related to fluctuations in the financial market, which the trader cannot control and which may occur during the period of withdrawal of funds;

b) delivery of goods on an individual order or clearly personalized;

c) supply of goods whose quality may deteriorate or expire quickly;

d) delivery of sealed goods which cannot be returned for hygienic or health reasons and which have been opened after delivery;

e) supply of goods which, after delivery, are by their nature inextricably mixed with other goods;

Consequences of cancellation

If you cancel this contract, you will be refunded all payments you have made to us, including delivery costs (excluding additional costs associated with your choice of a delivery type other than the least expensive standard delivery type offered to us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the original transaction, unless you expressly agree otherwise; in any case, this will not incur any costs in connection with this reimbursement. Refunds may be withheld until the item is received or until the consumer demonstrates that they have returned the item, whichever occurs first.

Please send the goods back or deliver them to us without undue delay and in any case within 14 days of the day on which you communicate your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired. The direct costs of returning the item will be at your expense. You are only responsible for any reduction in value of the goods resulting from processing of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.