Right of withdrawal
You have the right to withdraw from the contract, without stating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last good. To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by post, fax or e-mail). To this end, you can use the attached model withdrawal form, but it is not mandatory.
The data to which this request is sent are the following:
To comply with the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
The right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to:
a) the supply of goods or services the price of which is linked to fluctuations in the financial market which the professional is unable to control and which may occur during the withdrawal period;
b) the supply of tailor-made or clearly personalized goods;
c) the supply of goods that are liable to deteriorate or expire rapidly;
d) the supply of sealed goods which are not suitable for return for hygienic reasons or connected to health protection and have been opened after delivery;
e) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all the payments you have made in our favor, including delivery costs (except for the additional costs resulting from your possible choice of a type of delivery other than the less expensive type of standard delivery from offered), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this refund. The refund can be suspended until the goods have been received or until the consumer has demonstrated that he has sent the goods back, if previous.
It is requested to send back the goods or to deliver them to us, without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period. The direct costs of returning the goods will be borne by you. You are only responsible for the decrease in the value of the goods resulting from a manipulation of the property other than that necessary to establish the nature, characteristics and functioning of the goods.